Salesforce Digital Trends Report

See insights and trends from consumers, marketers, and professionals.

What’s next in a digital-first world? Find out in our “Digital Trends Report,” where you’ll learn why:

–  72% of marketers say meeting customer expectations is more difficult than a year ago

–  79% of service professionals say it’s impossible to provide great service without full customer context

–  80% of customers say the experience a company provides is as important as its products or services