Browsing: Digital trends

See insights and trends from consumers, marketers, and professionals. What’s next in a digital-first world? Find out in our “Digital Trends Report,” where you’ll learn why: 72% of marketers say meeting customer expectations is more difficult than a year ago 79% of service professionals say it’s impossible to provide great service without full customer context 80% of customers say the experience a company provides is as important as its products or services