Browsing: Technology

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The commerce landscape is changing at the speed of digital. Learn about emerging trends and how industry leaders are setting a new pace.

What happens when customer demand outpaces a business’ ability to keep up? That’s the question financial service institutions(FSIs) are wrestling with asthe world continues its march towards a digital-first future.

See insights and trends from consumers, marketers, and professionals. What’s next in a digital-first world? Find out in our “Digital Trends Report,” where you’ll learn why: 72% of marketers say meeting customer expectations is more difficult than a year ago 79% of service professionals say it’s impossible to provide great service without full customer context 80% of customers say the experience a company provides is as important as its products or services

In this white paper, learn how retailers can transform their customer experience to: Develop a 360-degree view of their customers Offer seamless and personalized experiences across all touchpoints Foster more loyal customer relationship

COVID-19 threw the spotlight on digital — for both its strengths and shortcomings. On the one hand, CIOs became instant pioneers in digital transformation — critical leaders with visions for moving brick-and-mortar operations online and saving company legacies.

Adhering to data privacy and security laws means you have to be sure that certain PII or sensitive data or not exposed. often, however, sensitive data ends up in the wrong fields. As part of salesforce Shield, Einstein Data Detect empowers businesses with the capability to automatically discover sensitive information, so they take the necessary steps to protect data using an integrated, native Salesforce solution.

The way buyers and sellers interact is changing rapidly. Field Sales, for example, are now the new Inside Sales; operating completely as a remote, online sales force. Digitally enabling the buyer’s journey went from a ‘nice to have to a ‘must have’ practically overnight.