Shared Services & Outsourcing Network (SSON) has again surveyed global shared services organization (SSO)/global business services (GBS) practitioners to find out how they are meeting the challenges of the day
Author: Tech CSO
Leading enterprises recognize Global Business Services (GBS) can drive service delivery efficiencies. While lines of business have different transformation priorities, GBS can help them align on shared goals across the organization. But, to translate GBS from a concept to reality, you need to develop an agile, foundational GBS model. Read this ebook to learn how to implement, scale, and mature your GBS model and how to enable GBS transformation with a foundational digital platform.
Global Business Services (GBS) leaders are in a tug of war about how to maximize the agility, quality, and speed of service delivery. Unlock the true potential of your model with GBS on Now. Learn more about the power of the Center Office model and discover why GBS on Now from ServiceNow and Deloitte is the ideal starting point for your journey.
Did you know $26.5B is lost in revenue as a result of internet downtime? And nearly 26.4M small businesses do not have a failover solution. Explore how you can replace, or provide backup, to your wireline connection on a reliable, affordable network.
Now that 2020 proved people can work remotely and still get amazing work done, customer support and service leaders are making the remote trend permanent. According to a Gartner survey from 2020, 80% plan to increase work from home programs.
The 21st century world of work is rapidly and profoundly changing. But most companies are trying to keep up by using the same outdated work processes and beliefs developed during the 20th century.
Throughout the pandemic, companies of all sizes and across many industries have faced challenges. From shifting priorities and business needs to changing budgets, many have recognized advantages of a more flexible way of working. As a result, companies even in traditional industries have turned to remote freelancers.
The global workforce was already in a period of powerful transformation when COVID-19 hit. Starting in the early 2000s, global hyper-connectivity, changing technologies, AI and machine learning, and social trends disrupted traditional models of work.
SonicWall has seen a number of organizational changes throughout its 30-year history, from its early days as an innovator in SMB network security to its decade as a public company, its five years as a part of Dell and the past five years of private ownership following divestiture.
It’s no secret — hiring the best talent is necessary to grow your company and satisfy your customer base. Now, thanks to the mass adoption of remote work, companies have easy access to a global talent pool, enabling them to build a team of international superstars.